Carol Luna Community Health Worker with Access Health Clinic

Alisia, Clinical Applications Specialist, GSP Health OK

Derek Okawa, Director of HIT at Hawaii Island Community Health Center

Ching Wang, MD, CMO, Sunset Health

Wendy Foley, [East] Hawaii Island Community Health Center, Clinical Quality Supervisor

Diane R. Drew, Clinic manager Battle Ground HealthCare

Lane Brafford, Prevention Services Supervisor at Affinity Health Center

Allison Skluzacek, Indian Health Board of Minneapolis HIT Supervisor

Jenny Konvicka- Director of Patient Services at Hope Clinic McKinney in Texas

Sierrah Evans, Data Analyst at Sunset Health

Aloha and good morning, Milton Leslie, EPIC Project Director, Hawaii Island Community Health Center (fka Bay Clinic Inc and West Hawaii Community Health Center)

Lindsey Albrektson, Quality Programs Coordinator Five Rivers Health Center Dayton Ohio

Tanisha Dean, RN Nurse Care Manager at Swope Health

Veronica Rodriguez- Community Health Worker with AccessHealth

Neerali Joshi, MPH-Manager of Population Health at Heartland Health Centers, Chicago IL

Melissa Bless Utilization Data Analyst at Sea Mar Community Health Centers in Seattle Wa

Regarding appointment reminder workflow, would you make a correction as PM instead of EHR? please.?

Re: no shows, what is the average no show percentage experienced amongst those utilizing CM?

I really like the off time feature!! really nice!

Will the location tag differentiate between the multiple sites and their individual location?

Can you please confirm the maximum number of characters allowed per message?

can you send these slides or a recording afterword please?

I'm also assuming data associated with smart tags account for the character limitations?

can we select preferred name over legal first name for the respective smart tag? For some of our patient names, we may have upwards of 15 to 20 characters in the first name

For those customers that send us attendance data, we've seen the average no-show rate be 6.4% (based off of patients who said they would attend, did not respond, or replied with something other than a confirmation/cancellation)

Does the off time tell them to arrive at X time vs being read that the time is 1 instead of the 115 that is in the EHR?

@Alisia - The location tag can pull in the custom address for your different locations, same for the phone number tag if there's a specific number for a certain site

Re: appointment reschedule message, is the woring in the message customizable?

@caremessage team - I'm interested in doing a deeper discovery with your team so we may expand CareMessage to our 17 clinical sites. Please let me know how best to coordinate this.

Sent you a DM, Milton!

Can the group messaging feature also be used for internal communication to staff when there is an emergency. In Hawaii for example, volcanic eruption, tsunami warning, earthquake emergency response....

Thanks, @Thad!

Yes, we'd recommend creating a "staff" group in CM so that you can easily select all staff and deliver a text to them simultaneously

@Thad-- can you tell me who Hope Clinic of McKinney's integration person..manger is? I immediately forgot the term she just used, sorry.

Jenny—Send me an email at thad@caremessage.org, happy to help!

Could referrals be done through Azara integration?

Could you provide the link again please where I can listen to the recorded presentation on referrals?

Linda - This link will take you to the Zoom recording: https://caremessage.zoom.us/rec/play/5EgdLztCtCNlxj8hD3OTagXh_bluwqdTyx3Ks1RX--eusjXUDryP3M0anT0d25gndKoUDFnJ6HZj4CGZ.jNfW5C1M9upMKo-s?continueMode=true

Do we still need to import new pts with integration? As well as phone updates?

TY great presentation.

Mahalo @caremessage team for the great presentation today. I look forward to speaking with you all again soon.

All past Care Hour recordings can be found here (+slides) https://help.caremessage.org/en/articles/6060728-caremessage-customer-care-hour

(You'll need to be logged into CareMessage to view that page!)

Hi Anu, I'd be happy to connect with you to discuss the referrals feature in CareMessage. I'll send you an email. 🙂

Thank you!!

Thanks for a great session!

Thank you very informative and helpful

Thank you!

Thank you!